The OMOMO app is available on the App Store and Google Play. Search for OMOMO Tea Shoppe and download the official app to get started.
Open the OMOMO app, select your preferred location, browse the menu, customize your drinks, and complete your order through the app.
Yes! You can place an order ahead through the OMOMO app and select your preferred pickup location.
You’ll receive an order confirmation and pickup details through the app and by email. Check the app for your order status and pickup information.
Pick up your order at the location selected when you placed it. Once you arrive, head directly to the pickup counter with your order confirmation and wait for a team member to provide your order. Please double-check your selected location before ordering.
Please double-check your selected location before submitting your order. We are unable to provide refunds or remakes for orders made at the location selected by the customer.
We do not accept phone orders or offer delivery. You can order through the OMOMO app for pickup or place your order in-store.
Visit our website or email cater@omomoteashoppe.com to submit a catering inquiry. Orders must be placed at least three days in advance.
Catering orders require a minimum of 30 drinks and a maximum of 100 drinks, with a limit of two to three drink varieties per order.
We currently offer fresh teas and milk teas for catering. You can customize flavors, sweetness levels, and toppings within our available catering options.
No. We do not offer delivery or on-site catering. All catering orders must be picked up from your selected OMOMO location.
Our team follows preparation procedures designed to maintain the quality and freshness of our drinks so you can enjoy OMOMO at your event.
Our drinks are prepared fresh to maintain their quality. During peak hours, higher order volumes may result in longer wait times.
We do not offer expedited service or priority ordering. Orders are prepared in the order they are received, and wait times vary depending on business volume.
Weekdays outside of peak hours generally tend to have shorter wait times. Wait times vary by location and day.
We continue to explore ways to improve operational efficiency while maintaining the quality and freshness of our drinks.
Our seasonal series drops feature limited-time drinks inspired by seasonal flavors and ingredients. Follow us on social media for announcements and updates.
Popular seasonal flavors may return in the future or be considered for our regular menu. Availability is not guaranteed.
Absolutely! We welcome customer feedback and flavor suggestions through our social media channels. We also occasionally share polls to gather input on upcoming releases.
Follow OMOMO on social media for announcements, sneak peeks, and updates on upcoming seasonal series drops.
Yes! OMOMO offers a rewards program for our customers. Please visit your local OMOMO location or check the app for information about available rewards and program details.
You can reach our team through the following channels:
- Email: info@omomoteashoppe.com
- Website: Submit a contact form through our website.
- OMOMO app: Submit a support form directly through the app.
- Social media: Message us on Instagram at @omomoteashop.
For order-related issues, please include your OMOMO location, purchase date and time, the name associated with the order, and a description of the issue. Photos are helpful when reporting a problem.
When submitting a form through our website or app, please include your email address so our team can respond.
Our customer support team is available during regular weekday business hours. Weekend responses are not guaranteed.
We aim to respond to emails and contact form submissions as soon as possible. Response times may vary during busy periods.
Yes! You can reach out through our social media channels. While we may not be able to resolve every customer service inquiry through social media, we welcome engagement and feedback.
We welcome your feedback. You can email info@omomoteashoppe.com, submit a contact form through our website or app, or message us on social media.
No, we do not offer franchising opportunities. OMOMO currently has six locations, all based in California. Businesses using the OMOMO name or branding outside our official locations are not affiliated with us.