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FAQs
Popular Frequently Asked Questions

Yes, we do offer catering orders for a variety of events, including parties, corporate meetings, and special occasions. We do not offer any on-site catering, and all orders must be picked up from your desired location. Our boba drinks add a unique touch to any gathering!

Unfortunately, we do not offer pre-orders. We want to ensure that every drink is made fresh and enjoyed at its best quality.

Our seasonal series drops are special limited-time offerings featuring unique and exciting flavors inspired by fruit that is in season. These drops happen periodically, so stay tuned on our social media for the latest releases.

You can reach us through our email at [info@omomoteashoppe.com] or through our Instagram @omomoteashop. We strive to respond to all inquiries promptly.

We only accept in-store orders.

No, we will not be franchising. While we hold no judgment about franchising, it is not something we offer for OMOMO. We currently only have three locations. If you encounter anything resembling our brand elsewhere, we are not affiliated with them. We are only based in California for now.

Catering

To place a catering order, please visit our website or email cater@omomoteashoppe.com. All orders must be placed a minimum of 3 days in advance to ensure we can accommodate your request and provide the best possible service.

The minimum order requirement is 30 drinks, and the maximum is 100 drinks, with a limit of 2-3 different types of drinks.

We understand that each event is unique. However at this time we only offer fresh teas and milk teas for catering orders. You can customize the drinks in your catering order, including flavors, sweetness levels, and toppings, to ensure a personalized and memorable experience.

No, we do not offer delivery services for catering orders. All orders must be picked up at your location of choice.

To ensure availability and proper preparation, we require a minimum of 3 days in advance for catering orders. For larger events, more lead time may be advisable. Contact our catering team to discuss your specific timeline.

We take great care to maintain the quality and freshness of our drinks for catering orders. Our team follows strict preparation to ensure that your guests enjoy the same delightful experience as in our store.

Wait Times

Our boba shop has gained immense popularity, and we strive to maintain the quality and freshness of our drinks. Each order is crafted with care, contributing to longer wait times during peak hours.

We understand your excitement to enjoy our drinks! However, to be fair to all customers, we do not have expedited services. We appreciate your patience and assure you that the wait is worth it.

Generally, weekdays during non-peak hours tend to have shorter wait times. Feel free to check our website or social media for updates on busy periods.

We are actively exploring ways to enhance our efficiency without compromising the quality of our drinks. We appreciate your understanding and feedback as we work on optimizing our drink making process.

Seasonal Series

If a seasonal flavor becomes exceptionally popular, we may consider bringing it back in the future or incorporating it into our regular menu. Your feedback and enthusiasm play a significant role in shaping our offerings!

Absolutely! We love hearing from our customers. We occasionally post polls on our social media for our customers to participate in upcoming drops. Feel free to share your creative ideas and flavor suggestions on our social media channels. Your suggestion could inspire our next seasonal drop!

We share exclusive updates and sneak peeks on our social media. Make sure you’re following us to stay in the loop and ensure you're among the first to know about our seasonal releases.

Loyalty Program

Yes, we value our loyal customers! Inquire in-store to learn about our reward system.

Contact Info

Our customer support team is available during regular business hours during the week. We can not guarantee a response over the weekend.

We aim to respond to all emails and contact form submissions as soon as possible. During peak times, it may take a bit longer, but rest assured, we're working hard to address your inquiries.

Yes, we are active on social media! Feel free to reach out to us on platforms like Instagram or Facebook. While we may not be able to address specific inquiries through social media, we love engaging with our customers and sharing updates.

We value your feedback! You can share your thoughts through our email, or direct message on social media. Your input is important to us as we continually strive to enhance your OMOMO experience.